At Sensita, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we have a straightforward Return and Refund Policy in place to ensure a hassle-free experience. Please read the following guidelines regarding returns and refunds:

Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

The return request must be initiated within 07 days of receiving the product.

The product must be unused, unopened, and in its original packaging.

The product should be in the same condition as when you received it.

Return Process:

If you wish to initiate a return, please follow these steps: Contact our customer support team within 07 days of receiving your order, either by email or phone, to request a return.

Provide your order details and the reason for the return. Our customer support team will guide you through the return process and provide you with the necessary instructions and return address.

On Successful return, the refund will be credited to the payment method within 07 - 10 Business Days.

Return Shipping:

The customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure that the returned items reach us safely. We are not responsible for any lost or damaged items during the return shipping process.

Refund Process:

Once we receive and inspect the returned items, we will process your refund. The refund will be issued in the same form of payment used during the original purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or payment processor.

Non-Returnable Items:

For hygiene and safety reasons, certain items are not eligible for return. These include opened or used products, perishable items, and items marked as non-returnable on our website. Please check the product descriptions or contact our customer support team if you have any questions about the eligibility of a specific item for return.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or a refund, depending on the circumstances.

Exchange Policy:

At this time, we do not offer direct exchanges. If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired item separately.

Contact Us:

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team using the following details:

Sensita Customer Support Email: [email protected]

We strive to provide excellent customer service and ensure your satisfaction with our products. We appreciate your understanding and cooperation in adhering to our Return and Refund Policy.